SaaS
Web
– Internal IT Admin
Low task discoverability
Low adoption from newer IT teams due to confusing interfaces and limited visibility.
High reliance on support teams
High dependency on documentation and support, even for basic tasks.
Fragmented Navigation & Inconsistent UI
Users struggled with finding key actions due to disjointed flows, missing states, and a lack of visual hierarchy.
Lack of a scalable design foundation
Legacy UI that hadn’t been refreshed in years, with unclear information hierarchy and unresponsive layouts.
UX Audit
UX Audit of the current platform, highlighting inconsistencies and inefficiencies
Stakeholder Interviews
Stakeholder Interviews to identify goals and key frustrations
Competitive study
Competitive Benchmarking with platforms like Veza, Okta, ForgeRock, and CyberArk
IA mapping
Identified key user roles, access needs, and system interactions through Information Architecture (IA) mapping to guide intuitive navigation.
We introduced a sequenced setup process guiding users through:
Importing users/groups
Connecting directories and SSO
Adding resources (apps, systems)
Defining access and security policies
We simplified navigation around workflows and used clear, technical language.
Risk Profile → Manage Access
Apps, Systems, Databases → Manage Resources
Scattered settings and configurations → Security Policies
We created a flexible dashboard that adapts to user needs.
Overview cards on top for each sub-module
Graphs matched to the right chart types
Users can rearrange, resize, or remove the data cards
The previous screen overwhelmed users with all fields shown at once; we replaced it with a guided, multi-step modal that breaks the process into logical stages with clearer labels and better visual structure.
Step-by-step modal guides users through logical stages.
Filters, search, and clear metadata reduce cognitive load.
Better visual hierarchy and whitespace for improved legibility.
These simple-but-impactful additions helped humanize the platform:
Smart empty states with CTAs
Warnings for missing configurations
Map for geo-logins
Tree view for importing nested containers
Avatar upload with cropping
Foundation
Colors
Typography
Core Components
Button
Step Indicator
Status Tag
Text Input
Segmented Buttons
Configuration Card
File Upload Progress
DATA Components
Table
Charts